Straight In Publications is a privately held company. In this Privacy Statement the terms “we” and “our” refer to Straight In Publications, including all our Regional Offices in different geographic locations. The address of our website is straightinpublications.com (the “Website”). This Privacy Statement explains Straight In Publications’ practices regarding personal information of the visitors to the Website as well as those who have transactions with us through telephone, Internet, faxes and other means of communications.
Straight In Publications’ Commitment to Privacy
We have taken, and will continue to take, measures to help protect the privacy of personal information held by us.
This Privacy Statement provides you with details regarding: (1) how and why we collect personal information; (2) what we do with that information; (3) the steps that we take to help ensure that access to that information is secure; (4) how you can access and/or erase personal information pertaining to you; and (5) who you should contact if you have questions and concerns about our policies or practices.
By accessing or using the Website, you consent to the terms of this Privacy Statement. If you do not consent to the collection, use and disclosure of your personal information in accordance with this Privacy Statement, please do not access the Website or provide us with any personal information.
1. What personal information we collect and why
(a) Through contact forms
When you fill and submit a contact for form on our Website, we’ll ask you to provide your name, email address, and organization (optional). We’ll use this information to respond to your requests, send you information about your order(s) including transaction details and resolve your complaint(s).
(b) Through the product review form
When you submit a product review through our Website, we’ll ask you to provide your name, email address, organization (optional) and link (optional) all of which except the email address would be displayed publicly on the respective product page upon review approval and publication. The purpose of our retention of this information is to be able to display it publicly in order for the written review to appear authentic. The retention of your email address is for us to be able to contact you to thank you for your review and/or ask you about possible unclear message(s) behind it, grammatical, or spelling mistakes.
(c) When placing an order
During online checkout through our Website, we’ll attempt to automatically determine your approximate location and IP address. We’ll use this for purpose of estimating taxes and shipping costs.
When you purchase from us, we’ll ask you to provide information including your name, shipping address, email address, phone number. We’ll use this information for purposes, such as, to:
- Estimate shipping before you place an order, and send you the order after it’s placed
- Send you information about your order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for X amount of years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
(d) While visiting our Website
(e) For visitor analytics
2. When we share personal information
From time to time we engage unaffiliated third parties to perform certain services or provide promotional services to our customers, or at their request we may connect customers with third party providers as part of programs that we offer. In these circumstances, the personal information that the third party receives is limited to only the information held by us that they need in order to render their services to us and/or to facilitate your participation in the program.
In addition, will disclose personal information:
- If a law, regulation, search warrant, subpoena or court order legally authorizes us or requires us to do so;
- As necessary to our service providers that help us with our business operations;
- If necessary to protect the safety or security of users of the Website, to detect and prevent fraud or abusive behaviour, or when otherwise required or permitted by law to protect our rights and those of our customers;
- In the event that we sell, transfer or otherwise dispose of the business to an affiliate, successor, assignee or other third party entity; or
- With your consent.
Except as set out above, we do not sell, rent, share or disclose the personal information we hold or make our customer list available to others without your consent. Our contractors and third party service providers are contractually obligated to maintain privacy policies that are no less stringent than our own.
3. How long do we hold personal information?
Personal information is retained only for so long as is necessary for the purpose set out above. When no longer required, we will destroy, erase or de-personalize the information. Legal requirements may necessitate our retaining some or all of the personal information we hold for a period of time that is longer than we might otherwise hold it.
To ensure that the personal information you provided is accurate, complete and up to date, we urge you to provide us with updates regarding such information and to inform us of any errors affecting the personal information that we hold.
5. Security Measures
We maintain technological, organizational and physical safeguards in an effort to protect the personal information held by us from unauthorized use, access, disclosure, distribution, loss or alteration. Access to personal information will be restricted to our authorized personnel who require the information in order to perform their duties properly. In addition, access will be limited to only that information that is strictly necessary for the performance of those duties. The same limitations are imposed upon our third party service providers.
6. Accessing personal information
Our customers are entitled to access the personal information held by us concerning them. You can access your personal information by making a written request to us. We will generally respond to your request for information within thirty days, unless, for reasons beyond our control, a longer response time is necessary, in which case, you will be advised accordingly.
7. Inquiries or Complaints
If you are not completely satisfied with or wish to submit comments concerning this Privacy Statement or its application by us, we invite you to convey your concerns or suggestions to: Straight In Publications, 1207-10 Edgecliff Golfway, Toronto, ON, M3C 3A3, Canada, Attention: Privacy Officer. We will reply as quickly as possible and inform you of the steps, if any, that have been or will be taken in order to address the concern or implement the suggestion.
8. Straight In Publications emails
As a customer, you will receive email communications from us to facilitate your order and advise you of programs and services that we offer. If you wish to opt out of receiving future emails from us, you may do so by contacting us. Please allow us up to ten business days for us to process your request. Note that if you unsubscribe from certain of our emails, we may still contact you by email about your order, or as otherwise permitted by law.
9. Third Party Links
10. Modifications to this policy
We reserve the right to change this Privacy Statement at any time. We will alert you that changes have been made by indicating at the top of the Privacy Statement the date that it was last updated. We encourage you to review our Privacy Statement to make sure that you understand how information that you provide will be used. Any changes that are made to this Privacy Statement will apply to both any personal information that we hold prior to the effective date of the amended Privacy Statement and any personal information that we collect on or after such effective date.